Out of Hours Emergency Service: 01225 477 477
The council has a statutory obligation to provide out of hours
access to certain council services in cases of emergency.
The Out of Hours Service:
The Council provides an emergency out of hour’s service for
members of the public to report incidents that require immediate
attention. General enquiries that are not classed as an emergency
should be reported during normal working hours (8am – 6pm, 9.30am –
6pm on Wednesdays). Definitions of emergencies and non-emergencies
can be found on the table below:
|
Emergencies: |
Non Emergencies |
|
- Fallen trees across the highway |
- Missed bin collection |
|
- Broken glass on highway ** |
- Request for street sweeping |
|
- Used syringes in public places ** |
- Library queries |
|
- Road Traffic Collisions |
- Council tax queries and payments |
|
- Unsafe buildings |
- Reporting potholes |
|
- Imminent flooding of property (see flooding) |
- Reporting faulty street lighting |
|
|
- Abandoned vehicles |
|
|
- Vehicles obstructing the highway (these are handled by the
police) |
** = An immediate response for this issue may not be
forthcoming depending upon the size and exact location of the issue
being reported. If deemed non-emergency after being reported, these
items may not be removed until the following day - or possibly the
following working day. This decision is made by the relevant
emergency callout officer
The council supplies an emergency sandbag service for properties
in imminent threat of flooding from water courses and sheet run
off, and also for flooding from blocked road gullies and drains.
Where a property maybe in danger from flooding, but the
threat is not imminent, the responsibility lies with the property
owner or occupier to supply their own sandbags before the threat
becomes a reality.
Residents can buy sand and bags separately, so they can be
stored indefinitely and only made into sandbags in times of
need. Appropriate bags and sand are available from local builder’s
merchants. Alternatively, filled sandbags can be
purchased from the Council’s highway contractor Ringway on
01761 454950 or from local builder’s merchants. Further information
regarding flooding can be found by following these links:
BathNES flooding information
BathNES emergency flooding
information
Environment Agency
Sewerage & Water Supply
Bath and North East Somerset council does not provide any
response to issues regarding sewerage and water supply. In these
instances, residents are advised to contact their water supplier
directly. This will either be:
If you are unsure, please check your most recent water
bill.
How the Out of Hours Service Works:
The Out of Hours number is (01225) 477 477. This number routes
the caller directly through to the business contracted to provide
the out of hours contact service.
The Out of Hours Service will record the details of the
emergency and initiate any necessary response.
Callers will be asked for certain information, including:
- The caller’s contact details.
- The precise location of the problem, including road name and
numbers and any identifying landmark that
may assist.
- The exact nature of the problem.
- What response the caller would like to see.
If the call is not classed as an emergency, the out of hours
call centre will advise the caller to contact Council Connect
on 01225 394041 during normal working hours. A record of the call
will be made, but no details will be passed to the council, nor any
response authorised.
Call statistics for the Out of Hours Emergency Service:
|
Month: |
Number of Calls |
Calls answered within 20 seconds: |
Average wait : |
|
Sept 08 |
407 |
384 |
14 seconds |
|
Oct 08 |
382 |
344 |
13 seconds |
|
Nov 08 |
349 |
310 |
09 seconds |
Key Departments with an Out of Hours Service:
Other Out of Hours Services:
