Contact:
  • Customer Services
  • Address:

    The Guildhall, High Street, Bath, BA1 5AW

  • E-mail:
    councilconnect@bathnes.gov.uk
  • Telephone:
    01225 39 40 41 
  • Fax:
    01225 47 78 09
  • Minicom:
    01225 47 73 09
  • Page Updated:
    25/04/2008
  • Author:
    Council Connect
A to Z Index

Council Connect

Performance Statistics 1998-2005

2004-2005 April May June July Aug Sept Oct Nov Dec Jan Feb March
Total Number of Calls 6062 5199 6085 5869 5586 5924 5492 5770 4903 7061 5393 6050
Other (e.g. emails) 531 590 595 587 403 499 464 611 518 905 679 818
Total Number of Contacts 6593 5789 6680 6456 5989 6423 5956 6381 5421 7966 6072 6868
Number within Standards 5425 4679 5485 4876 4995 5320 5089 5276 4312 5638 4816 5473
% within Standards 90.3% 91% 91% 84.6% 90.1% 90.6% 93.2% 92.3% 89.1% 82.1% 91.2% 89%


*Results are no longer available for the rest of 2005. A new phone system went live at the beginning of July 2005, and no reporting software was initially available.

 

2003-2004 April May June July Aug Sept Oct Nov Dec Jan Feb March
Total number of Calls 6096 6704 11,106 7147 6256 6466 6069 5029 5213 7691 5675 6793
Other (e.g. emails) 407 423 791 821 774 721 687 674 342 638 533 600
Total Number of Contacts 6503 7127 11,897 7968 7030 7187 6756 5703 5555 8329 6208 7393
Number within Standards 4754 4837 7204 3793 3197 5081 4824 4270 4364 6792 4822 6074
% within Standards 79.4% 73.8% 67.2% 57.9% 56.5% 80.7% 81.6% 86.7% 84.7% 89.2% 86.3% 90.3%

2002-2003 April May June July Aug Sept Oct Nov Dec Jan Feb March
Total Number of Calls 5566 4969 4845 6166 5866 6014 5986 5774 4724 6347 5406 6100
Other (e.g. emails) 284 485 415 825 642 462 483 606 510 517 691 635
Total Number of Contacts 5850 5454 5260 6991 6508 6476 6469 6380 5234 6864 6097 6735
% within Standards 78.8% 81.8% 75.2% 72.9% 68.5% 69.8% 76% 76.2% 82.7% 79.7% 84.5% 77.5%

2001-2002 April May June July Aug Sept Oct Nov Dec Jan Feb March
Total number of Calls 7344 No Info 5462 5512 4862 4487 5311 4769 4091 5699 4726 5035
Other (e.g emails) 27 51 19 11 22 36 39 23 47 67 160 225
Total Number of Contacts 7371 No Info 5481 5523 4884 4523 5350 4792 4138 5766 4886 5260

2000-2001 April May June July Aug Sept Oct Nov Dec Jan Feb March
Total Number of Calls 5500 5222 4477 4289 5275 5206 4682 4956 4903 7463 4692 5658
% within Standards 80.7% 78.5% 85.9% 84.8% 78.8% 80.2% 83.9% 82.7% 73.1% 61% 84.8% 75%

1998-2000 Nov 1998 Dec 1998 Jan 1999 Feb 1999 March 1999 April 1999 May 1999 June 1999 July 1999 Aug 1999 Sept 1999 Oct 1999 Nov 1999 Dec 1999 Jan 2000 Feb 2000 March 2000
Total Number of Calls 3676 2848 3982 3182 4002 4041 3774 4492 4632 3967 4547 4171 4279 4173 4622 4433 5500
% within Standards 72.8% 74.7% 67% 80.6% 81.6% 79.9% 83.7% 78.2% 74.6% 73% 77.4% 82.7% 81.9% 73.5% 73.7% 79.6% 80.7%


Council Connect Performance Targets 2006/7

Council Connect Performance Targets 2008