Customer Research

As a council we aim to provide our customers with an excellent service however they choose to contact us. In order to assess if we are achieving this goal, we use various means to survey our customers.

One such method we have adopted is the use of customer exit surveys in our local offices. As customers leave they are approached by a member of staff and asked if they would be happy to answer a few questions about the service they have just received.

You can view the results from the latest survey in August 2008.