Bath & North East Somerset Council is committed to providing
efficient, effective and courteous services to the
public. Waste Services seek to ensure that service provision
reflects this commitment consistently for all customers.
Results are taken from survey work and performance indicators for
2007/08.
Waste Services aim to:
- Ensure that our customers are satisfied with the service we
provide. (Target 90%)
77% of our customers agreed that
service provision was good.
- Ensure that all service providers are polite and
courteous at all times. (Target 100%)
94% of our
customers agreed, with at least 38% expressing no opinion.
- Respond to all written correspondence and complaints
within 15 working days. (Target 95%)
All
correspondence and complaints were responded to within approved
timescales.
- Ensure that all correctly presented waste is collected
on the correct day, and the collection area kept clear of spilt
material. (Target 99.9%)
Less than 0.01% of all
correctly presented waste was not collected on the correct
day.
- Make our collection services accessible for all
customers including those with specific needs or limited
mobility.
We continue to offer alternative
collection arrangements to those customers that need it.
- Provide a range of services which allows the public to
recycle as much domestic waste as possible. (Recycling Target
45%)
In 2007/08 we recycled 43% of all residents
waste.
- Keep the public informed about any changes to service
delivery. (Target 100%)
78% of customers felt
adequately informed about the services we provide.
- Actively promote waste awareness and recycling issues
throughout the Council area.
Over 80 different road
shows, community events, schools and community groups where visited
by our campaigns team in 2007/08.
If you have any queries, please use the contact details
at the bottom of this page.
