How do I reserve items?

There are many ways you can reserve items:

• Use the online LibrariesWest Catalogue
• Phone Council Connect on 01225 39 40 41.
• Visiting your local library.

Don't forget because of single membership in LibariesWest you can now reserve items at any library in 5 local authorities in the South West.

Can I reserve any item?

You can request anything which is in stock from the LibrariesWest Catalogue and choose to pick it up from any library. 

You can also ask us to find some items from other libraries in the UK.  Please ask a member of staff if this is possible.

How much will it cost?

See the reservations charges information.

How long will it take to arrive?

If the item is available straight away, you can expect to be notified within 14 days.  Otherwise it will depend on how many people have reserved it before you (you can check this on the LibrariesWest Catalogue).

If the item has to be requested from another library in the UK (outside LibrariesWest) it will take an average of 1 month.

How will I know when its arrived?

We will let you know as soon as the item arrives.  We can email you, send a text message to your mobile phone, or send a letter by second class mail.  Tell us your preferred way.

How long do I get to collect it?

We will keep the item for up to 9 days at the library you requested when reserving the item.  (Please note - this is 9 days from when the notification was dated.)